Question 1

If we order in bulk, would we get any discount?

Accepted Answer

According to company rules, discounts are available if you order in excess of a
certain number. Information on the discount will be available during checkout.

Question 2

Will you deliver at my location?

Accepted Answer

Kindly provide your exact location details, which include your specific address, district, city, state, and pin code. The system will automatically indicate whether or not the product can be delivered to that location when the order is finalised.

Question 3

What will the delivery charges be?

Accepted Answer

Depending on the delivery address, delivery fees will be determined. Since they depend on the delivery partner and the area, it is impossible to provide specific delivery costs here.

Question 4

Do you provide any offers during the holiday season?

Accepted Answer

Yes, the company provides various offers and schemes during the festive season as well as in non-festive seasons, and consumers can get that information on the website home page and by the intimation message over the number that you have
provided at the time of the feedback form submission.

Question 5

What if no one is there to pick up the order?

Accepted Answer

Based on the contact details the consumer will provide while ordering the product, the company and delivery partner will contact them at the time of order confirmation and delivery, respectively. If the consumer is not available at the delivery address on the delivery date, the product will be returned to the company, which is not liable to re-deliver the order. In case of any charges, the consumer has to bear the same, as that amount will be deducted from the amount the consumer has paid, and the remaining amount will be refunded to the consumer only after receiving the returned product in the same condition as when it was dispatched.

Question 6

I have received a damaged parcel. Where can I register the complaint?

Accepted Answer

Record a video and click on the genuine pictures where the company product is the same as delivered to the consumer. The company will look into the matter, and if the parcel is damaged or ruptured by the company’s manufacturing unit, then action will be taken and a refund will be initiated.

Question 7

I want each type of tea, but in trail packs. Do you have any offers for me?

Accepted Answer

Sorry, the company does not offer trial packs for any of its sizes.

Question 8

Is there a return or replacement period with the product?

Accepted Answer

The consumer has to initiate the return or replacement of the product within 7 days. If the product return or replacement reason is found to be bogus based on the video and pictures uploaded at the time of the return procedure, then the refund process will stop with a communication from the delivery partner or company.

Question 9

Payment was deducted from my account, but the order tab is not showing my order. What can I do?

Accepted Answer

Kindly wait for 1-2 days, as it can be a website or bank server-related issue. If still no indication is provided, then contact customer care. You will receive complete assistance from the company's end.

Question 10

Who do I contact in case of any queries?

Accepted Answer

In case of doubts & queries or any enquiry about your order, please get in touch with our Customer Support Team.

Question 11

I want to repurchase the same product each month. Can I make it automatic?

Accepted Answer

You must repurchase it, as sometimes companies provide multiple schemes for the same product or size that need to be selected by the consumer only. So, it cannot be an automatic task.

Question 12

Can I be a dealer or distributor?

Accepted Answer

Kindly fill out the communication form and specify the purpose of getting connected with the company. A company representative will get in touch with you for further, detailed discussion.

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